Latin 'HOSPES' is derived from 'Hospitality' which means 'Guest', 'Pilgrim', 'Stranger' and is now used as 'Hotel'. The accommodation was developed around a medieval monastery, and at that time, hospitals and hotels were perceived as the same concept because they provided accommodation for the sick. In the Middle Ages, it was used as a facility to treat sick and wounded, to provide shelter for the aged and the elderly, and to nurse. In this sense, modern service industry like hotel is called Hospitality Industry. They call 'Guest' rather than 'Customer'. Hospitality is a service that transcends the dimension of service and offers the best service with the kindness and sincerity to the guests, such as 'Home Away from Home'.
We have created a new user experience for Yeongjongdo Nest Hotel, which stands between the boutique hotel and the business hotel. The first goal was to provide the unique service and experience of the Nest Hotel so that it could be fully enjoyed within the hotel. The second goal was to provide reasonable and convenient services based on the hotel's systematic system. Because the ultimate goal of the Nest Hotel through these services is the customer's return.
UX Design Concept - Home away from home